Documentation
Email Status
What Email Status means inside of Quotient
When you send email with Quotient, each email will have a status that tracks it's delivery and engagement. Please see the table below for an overview of each status and its description:
| Status | Description |
|---|---|
QUEUED | Quotient has queued the email to be sent |
SENT | Quotient is attempting to deliver the email to the recipient |
ERROR | An error prevented Quotient from sending the email |
DELIVERED | Quotient delivered the email to the recipient |
DELIVERY_DELAYED | Quotient could not deliver the email due to a temporary issue; Quotient will continue attempting delivery |
BOUNCED | The recipient's mailbox permanently rejected the email |
OPENED | Quotient delivered the email and the recipient has opened it |
CLICKED | Quotient delivered the email, the recipient has opened it, and clicked on a link inside of it |
COMPLAINED | Quotient delivered the email and the recipient marked it as spam |
Please note that the status of an email reflects the most recent event to occur
to it, so if a recipient opens an email, clicks a link inside of it, and then
marks the email as spam, Quotient will mark this email as COMPLAINED.